White label casinos from SoftSwiss come under the control of Direx N.V. These two companies are one. On many resources, these names are used interchangeably.
The difference between SoftSwiss and Direx N.V. only that the former develops casinos for different people and the latter manages them. Every month, casino owners pay them a percentage of their income. In addition to the development of SoftSwiss casinos, they also create their games with the Provably Fair feature.
Reputation
Reputation of Direx N.V. It seemed to be good enough, but upon closer inspection, we noticed several pitfalls. Most of their casinos are good, users are happy with their games and service. Of course, there are complaints and problems, but it happens with absolutely all casinos.
But the situation is different when we look at how this company works with clients ordering a White Label casino. After reading the reviews of some of their customers and drawing conclusions, we can say that their level of service is simply terrible.
The most striking example of their poor service is the situation with Satoshigames.io that started a public war against their company. Satoshigames.io accused the company of failing to fulfill its obligations under the contract.
After this case was made public, Direx N.V. blocked the owner’s access to the casino under the pretext that they would ruin the company’s reputation. It is interesting that among the reasons for blocking, a violation of the rules was also indicated, in particular, that players from the United States could get access to the site. We consider this reason to be ridiculous as it was Direx N.V.’s task to block access to players from prohibited countries.
From the side of the players, the company does not look unreliable. Basically, their casinos look and work very decently. But when considering starting a casino, we advise you to think twice about whether to contact SoftSwiss.
